Resort Hotel Policies, Terms & Conditions

1. Booking & Reservation Policy

• All reservations are subject to room availability and confirmation from the resort.
• Guests must provide valid identification and contact details during booking.
• Advance payment or booking deposit may be required to confirm reservations.
• Rates may vary during weekends, holidays, festivals, or peak seasons.
• Early check-in and late check-out are subject to availability and additional charges.

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2. Check-In & Check-Out Policy

• Standard Check-In Time: 2:00 PM
• Standard Check-Out Time: 11:00 AM
• Valid government-issued photo ID is mandatory for all guests.
• Foreign guests must present passport and visa documents.
• Guests below 18 years must be accompanied by parents or guardians.
• Single person bookings are not allowed.
• Unmarried couples are strictly not allowed inside the resort premises.
• Resort management reserves the right to deny check-in if policies are not followed.

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3. Cancellation & Refund Policy

• Cancellation made before 7 days of check-in may receive full or partial refund.
• Cancellation within 7 days of arrival may attract cancellation charges.
• No refund for no-show bookings or early departures.
• Refund processing may take 7-14 working days depending on payment mode.

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4. Payment Policy

• Full payment must be completed before check-in unless otherwise agreed.
• Accepted payment methods: Cash, UPI, Credit/Debit Cards, Net Banking.
• Additional charges incurred during stay must be cleared before check-out.
• Taxes applicable as per government regulations.

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5. Guest Conduct Policy

• Guests are expected to maintain decorum and respect other guests.
• Loud music, parties, or disturbances after permitted hours are prohibited.
• Illegal activities, possession of prohibited substances, or misconduct are strictly prohibited.
• Resort management reserves the right to remove guests causing inconvenience or damage.

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6. Damage & Liability Policy

• Guests will be responsible for any damage caused to resort property.
• Charges for damages, missing items, or excessive cleaning may be applied.
• The resort is not responsible for loss of valuables, cash, jewelry, or personal belongings.
• Guests are advised to use lockers or safe deposit facilities where available.

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7. Swimming Pool & Activities Policy

• Use of swimming pool and recreational facilities is at guest’s own risk.
• Children must be supervised by adults at all times.
• Proper swimwear is mandatory in pool areas.
• Resort is not liable for injuries occurring during recreational activities.

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8. Food & Beverage Policy

• Outside food and beverages may not be permitted inside the resort premises.
• Restaurant operating hours must be followed.
• Food allergies or dietary restrictions should be informed in advance.

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9. Pet Policy

• Pets may be allowed only in designated rooms or areas.
• Guests must maintain cleanliness and control of pets at all times.
• Any damage caused by pets will be charged to the guest.

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10. Force Majeure

• The resort shall not be held responsible for cancellations or interruptions caused by natural disasters, government restrictions, weather conditions, strikes, pandemics, or events beyond reasonable control.

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11. Privacy Policy

• Guest personal information will be used only for booking, communication, and legal compliance purposes.
• Resort will not share customer data with unauthorized third parties.

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12. Rights Reserved

• Resort management reserves the right to modify policies without prior notice.
• Management reserves admission rights in compliance with applicable laws and safety regulations.